Introduction
These Terms of Service (“Terms”) govern your access to and use of www.zapli.com, our client portal, and any related websites, tools, and communication channels we provide (collectively, the “Site”).
These Terms also apply to any services, subscriptions, and related deliverables you purchase from or receive through us (collectively, the “Services”).
The Site and Services are operated by Zapli, Inc. (“Zapli,” “we,” “us,” or “our”).
By accessing the Site, creating an account, purchasing Services, or using the Services, you agree to these Terms. If you are acting on behalf of a business or organization, you confirm that you have the authority to accept these Terms on its behalf.
You must be at least 18 years old to use the Site or purchase Services. If you do not agree to these Terms, you must not access or use the Site or Services.
At a Glance
You must provide accurate information, protect your account, and provide the materials, access, approvals, and feedback needed for us to complete your Services. Subscriptions renew automatically until canceled. Refunds are governed by our Refund Policy, including our 14-day satisfaction guarantee for new customers. You may use final deliverables after full payment, but specific marketing or business results are not guaranteed.
This summary is provided for convenience. The complete Terms below are legally binding.
Eligibility and Acceptance
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Site or purchase Services.
If you accept these Terms on behalf of a business or organization, you represent that you have the authority to bind that business or organization to these Terms.
Certain plans, purchases, or features may include additional terms. If those additional terms conflict with these Terms, the more specific terms will apply to that purchase.
Our Refund Policy governs refunds, and our Privacy Policy governs how we collect and use personal information.
Accounts and Security
You may be required to create an account to access certain features of the Site or Services.
You agree to provide accurate, complete, and current information and to keep that information updated.
You are responsible for protecting your login credentials and for activity that occurs through your account, including activity by employees, contractors, or other people you authorize to use it.
You must notify us promptly if you believe your account has been accessed without permission or its security has been compromised.
We are not responsible for losses caused by your failure to protect your login credentials or promptly report unauthorized access.
Deleting your account does not automatically cancel an active subscription. You must cancel your subscription separately using the cancellation method provided through the Site or client portal.
Access to the Site
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Site for your personal or internal business purposes.
This right does not transfer ownership of the Site or any software, systems, content, trademarks, or intellectual property to you.
We may update, modify, suspend, or discontinue parts of the Site. Where practical, we will provide reasonable notice of changes that materially affect active paid Services.
Services
The scope of the Services is determined by the plan, subscription, order, or other offering you purchase.
We may provide the Services and deliver related content through the Site, client portal, email, or another communication channel associated with your account.
Any delivery dates or turnaround times we provide are estimates unless we expressly guarantee a deadline in writing. Delivery may depend on your timely completion of onboarding and submission of the required information, materials, access, approvals, and feedback.
We may assign an account manager or another team member as your primary point of contact.
Certain Services may be subject to additional requirements or service-specific terms presented through the Site, during checkout, or in your order details.
Customer Responsibilities
You are responsible for providing everything reasonably needed for us to perform the Services. This may include accurate business and brand information, brand guidelines, creative preferences, logos, images, videos, access to relevant third-party accounts, timely feedback, approvals, revision requests, and accurate information about your products, services, offers, and claims.
You represent that you have the necessary rights and permissions to provide all materials, instructions, and account access submitted to us.
You are responsible for reviewing deliverables before approving, distributing, or publishing them. This includes checking factual claims, pricing, promotions, disclosures, spelling, legal compliance, and alignment with your requirements.
Delays caused by missing information, materials, access, approvals, or feedback do not pause subscription billing, extend a billing period, or automatically create a right to a refund.
Revisions and Approvals
Revisions are provided according to the plan, subscription, or order you purchase.
You agree to provide clear, complete, and timely feedback. Requests that materially change the original instructions or scope may be treated as a new request or may require an additional fee.
Once you approve a deliverable or mark it as approved through the Site, that approval is final. We are not required to provide additional revisions after approval unless we agree otherwise.
If you do not provide feedback or approval, your subscription and billing will continue. We may also continue producing the deliverables included in your current or renewed subscription.
Fees and Payment
Fees are shown through the Site, checkout page, order form, or other purchasing method we provide.
Unless otherwise stated, fees are charged in advance.
You authorize us and our payment processors to charge your selected payment method for the amounts due under your plan, subscription, or order.
You are responsible for maintaining a valid and current payment method.
If a payment fails or becomes overdue, we may retry the charge, suspend the Services, withhold deliverables, or terminate your account.
You remain responsible for amounts properly owed under these Terms.
Subscription Renewals and Cancellation
Subscriptions automatically renew according to the billing frequency shown when you subscribe.
By purchasing a subscription, you authorize us and our payment processors to charge your selected payment method on a recurring basis until you cancel.
You may cancel your subscription at any time through the client portal or another cancellation method we provide.
To prevent another charge, you must cancel before your next renewal date.
Cancellation takes effect at the end of your current billing period. Canceling stops future renewals but does not automatically provide a refund for the current billing period.
We may change subscription pricing by providing reasonable notice before the new price applies to a future renewal.
Refunds and Credits
Refunds, credits, corrections, and replacements are governed by our Refund Policy and any additional terms presented when you purchase the Services.
New customers may be eligible for our 14-day satisfaction guarantee. The eligibility requirements, deadlines, and refund process are explained in our Refund Policy.
Except where required by law or provided under the Refund Policy, payments are non-refundable and we do not provide prorated refunds for partially completed billing periods.
We may issue account credits at our discretion. Credits are not cash refunds, have no cash value, and may be subject to additional conditions.
Results Disclaimer
We do not guarantee specific marketing, financial, or business results from the Services. This includes reach, impressions, engagement, audience growth, website traffic, leads, conversions, sales, revenue, search rankings, or performance on a third-party platform.
Results depend on factors outside our control, including your business, offer, audience, industry, competition, budget, platform algorithms, and market conditions.
Your payment covers the work and deliverables provided under your plan or order, not a guaranteed business outcome.
Third-Party Platforms
The Services may depend on third-party platforms, including social networks, scheduling tools, payment processors, account integrations, and other external services.
We do not control and are not responsible for platform outages, API or integration changes, account connection failures, password changes, account restrictions, suspensions, content removals, policy changes, reduced distribution, or other actions taken by a third-party platform.
You are responsible for maintaining your third-party accounts in good standing and complying with the terms and policies of each platform you use.
If a third-party feature becomes unavailable, we may provide a reasonable alternative where possible. A third-party connection or platform issue does not change your payment obligations when we have otherwise provided the purchased Services or deliverables.
Customer Materials
“Customer Materials” means the information, files, logos, images, videos, brand assets, instructions, account information, and other materials you provide to us.
You retain ownership of your Customer Materials.
You grant us a non-exclusive, worldwide, royalty-free right to access, reproduce, modify, display, and otherwise use your Customer Materials as reasonably necessary to provide and administer the Services, create and revise your deliverables, communicate and collaborate with you, support your account, and comply with applicable legal obligations.
You represent that you have the necessary rights and permissions to provide the Customer Materials and authorize us to use them for these purposes.
You are responsible for maintaining your own copies of Customer Materials provided to us.
Deliverables and Intellectual Property
The Site and all software, systems, templates, processes, workflows, branding, documentation, and other pre-existing materials remain our property or the property of our licensors.
Unless your plan, order, or another written agreement states otherwise, after full payment you may use, reproduce, publish, display, distribute, and adapt the final approved deliverables created specifically for you for your business and marketing purposes.
These rights do not include unused concepts, rejected drafts, internal working files, production materials, software, systems, processes, tools, independently developed templates, or third-party materials subject to separate licenses.
These rights also do not apply to deliverables associated with refunded, reversed, disputed, or unpaid charges.
Nothing in these Terms transfers ownership of our pre-existing intellectual property to you.
Portfolio Use
Unless you opt out in writing, you give us permission to use your company name, logo, publicly available links, and publicly released deliverables to identify you as a customer or demonstrate the work we provided.
We will not knowingly disclose your confidential information when showcasing our work.
You may opt out of future portfolio use by contacting us in writing.
Feedback and Suggestions
If you provide feedback, ideas, or suggestions about the Site or Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation.
Do not provide feedback or suggestions that contain confidential information belonging to you or another party.
Confidentiality
We will use non-public business information you share with us only as reasonably necessary to provide and support the Services.
We may share confidential information with employees, contractors, and service providers who need it to perform the Services and who are subject to confidentiality obligations.
Confidential information does not include information that becomes publicly available without a breach of these Terms, was already lawfully known to us, is independently developed without using your confidential information, is lawfully received from another source, or must be disclosed under applicable law or a valid legal request.
Our handling of personal information is also governed by our Privacy Policy.
Acceptable Use and Conduct
You may not use the Site or Services to violate any law, regulation, contract, or third-party right. You may not submit unlawful, harmful, misleading, defamatory, or infringing material.
You may not upload malware or harmful code, attempt to access another account or restricted system, circumvent security features, interfere with the operation of the Site, collect information about other users without permission, send spam, scrape data without written permission, reverse engineer the Site, impersonate another person, or use the Site to build or support a competing platform.
You agree to communicate respectfully and professionally with our employees, contractors, and service providers.
We may investigate suspected violations and restrict communications, suspend the Services, or terminate your account if you engage in abusive, threatening, discriminatory, harassing, unlawful, or otherwise harmful conduct.
Suspension and Termination
We may suspend or terminate your access to the Site or Services if you violate these Terms, fail to pay amounts due, misuse the Site or Services, create a security or legal risk, engage in abusive conduct, or if we are required to do so by law or a third-party platform.
We may also suspend or terminate access when continuing the relationship would reasonably risk harm to us, our team, our customers, or another party.
Upon termination, your right to access the Site may end immediately.
Termination does not remove payment obligations for work already performed or amounts otherwise due.
Provisions relating to payment, intellectual property, confidentiality, disclaimers, liability, indemnification, and disputes will continue after termination.
Payment Disputes and Chargebacks
If you believe a charge is incorrect, we ask that you contact us at support@zapli.com so we have an opportunity to investigate and resolve the issue.
If you initiate a chargeback or payment dispute, we may suspend the Services and access to affected deliverables while the dispute is being reviewed.
Amounts properly owed under these Terms remain payable to the extent permitted by law.
Nothing in this section limits any dispute or billing rights available to you under applicable law.
Disclaimers
To the maximum extent permitted by law, the Site and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Site will always be available, uninterrupted, secure, accurate, complete, or free from errors or harmful components.
We disclaim warranties not expressly provided in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
These disclaimers do not limit our obligations under the 14-day satisfaction guarantee or any rights that cannot legally be waived.
Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
Limitation of Liability
To the maximum extent permitted by law, we and our officers, employees, contractors, agents, suppliers, and service providers will not be liable for lost profits, lost revenue, lost data, loss of business opportunity, or any indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Site, Services, or these Terms.
To the maximum extent permitted by law, our total liability for all claims arising from or related to the Site, Services, or these Terms will not exceed $50.
The existence of more than one claim does not increase this limit.
These limitations do not apply to liability that cannot legally be limited or excluded. Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.
Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Zapli, Inc. and its officers, employees, contractors, and agents from third-party claims, damages, liabilities, costs, and reasonable attorneys’ fees arising from your Customer Materials, your use or misuse of the Site or Services, your violation of these Terms or applicable law, or your violation of another person’s intellectual property, privacy, or other rights.
We may assume control of the defense of a covered claim. You agree to reasonably cooperate with the defense and not settle a claim in a way that imposes liability or obligations on us without our written consent.
Changes to These Terms
We may update these Terms from time to time.
If we make a material change, we may provide notice through the Site, client portal, or email address associated with your account.
The updated Terms will take effect on the date stated in the revised version. Your continued use of the Site or Services after the effective date constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Site and cancel any active subscriptions before the changes take effect.
Changes to subscription pricing will apply only to future billing periods after any notice required by applicable law.
Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Before filing a formal claim, each party agrees to make a reasonable, good-faith effort to resolve the dispute directly.
Subject to rights that cannot legally be waived, legal proceedings arising from these Terms will be brought in the state or federal courts located in Delaware.
Electronic Communications
You agree that we may communicate with you electronically through the Site, client portal, or email.
Electronic agreements, notices, disclosures, and communications satisfy any requirement that the communication be provided in writing, subject to rights that cannot legally be waived.
You are responsible for keeping your email address and account information current.
General Terms
These Terms, together with our Refund Policy, Privacy Policy, and any applicable plan, order, or purchase terms, form the entire agreement between you and us concerning the Site and Services.
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
Our failure to enforce a provision does not waive our right to enforce it later.
You may not assign or transfer these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, or similar business transaction.
Neither party creates an employment, agency, partnership, franchise, or joint venture relationship with the other.
We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, internet failures, labor disputes, government actions, utility failures, or third-party platform outages.
Section headings are provided for convenience and do not affect the interpretation of these Terms.
Copyright and Trademarks
The Site and its original content are protected by copyright, trademark, and other intellectual property laws.
Copyright © 2026 Zapli, Inc. All rights reserved.
Our names, logos, designs, and service marks may not be used without our prior written permission.
Third-party names, logos, and trademarks belong to their respective owners. References to third-party platforms do not imply sponsorship, affiliation, or endorsement.
Contact Us
If you have questions about these Terms, please contact:
Zapli, Inc.
Email: support@zapli.com
Website: www.zapli.com/contact
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