Legal

Refund Policy

Last updated on: Jul 16, 2026

Introduction

This Refund Policy explains the refund, cancellation, and credit practices of Zapli, Inc. (“Zapli,” “we,” “us,” or “our”).

This Policy applies to subscriptions and purchases made through www.zapli.com, our client portal, checkout pages, order forms, or any other purchasing method we provide.

At a Glance

New customers are covered by a 14-day satisfaction guarantee beginning when their first batch of content is delivered.

If your first batch does not meet your expectations, we will work with your feedback to address your concerns. If you are still not satisfied, you may request a full refund of your initial subscription payment within the guarantee period.

After the 14-day guarantee period, payments are non-refundable. You may cancel your subscription at any time to prevent future renewals.

The 14-Day Satisfaction Guarantee

Every new customer receives a 14-day satisfaction guarantee on their first subscription.

The guarantee begins on the date your first batch of content is delivered. A batch is considered delivered when it is made available through your client portal or sent through another communication method associated with your account.

If your first batch does not meet your expectations, contact us within the 14-day period and share your feedback. We will work with you to address your concerns through the revision process available under your plan.

If the Services still do not meet your expectations after we have had a reasonable opportunity to address your feedback, you may request a full refund of your initial subscription payment.

The satisfaction guarantee applies only to your first subscription and may be used once per customer, business, or account. It covers your initial subscription payment but does not apply to renewals, future subscriptions, or costs paid directly to third parties.

Requesting a Refund

To request a refund under the satisfaction guarantee, email support@zapli.com within 14 calendar days after your first batch is delivered.

Please include the email address associated with your account, your order or subscription information, and a brief explanation of why the Services did not meet your expectations.

You must provide clear feedback and reasonably participate in the revision process. A failure to provide feedback, requested information, or a reasonable opportunity for us to address your concerns may affect your eligibility for a refund.

Canceling your subscription does not automatically create a refund request. You must contact us separately within the guarantee period if you are requesting a refund.

Refund Processing

If your refund is approved, we will return the eligible amount to your original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Receiving a full refund ends your subscription and our obligation to continue providing the affected Services.

You may not use, publish, distribute, or claim ownership of refunded deliverables unless we agree otherwise in writing.

Payments Outside the Guarantee

Except where required by applicable law or expressly agreed to by us in writing, payments are non-refundable after the 14-day satisfaction guarantee period.

We do not provide refunds or prorated credits for subscription renewals, partially completed billing periods, unused deliverables, unused account access, changes of mind after the guarantee period, failure to complete onboarding, failure to provide requested information or materials, customer-caused delays, or cancellations made after a subscription has renewed.

Because our work is personalized and requires production time, completed or partially completed work cannot be returned in the same way as a physical product.

Revisions and Approvals

Revisions are provided according to the plan or order you purchase.

A revision request does not restart or extend the 14-day satisfaction guarantee unless we agree otherwise in writing.

Once you approve a batch of deliverables, that batch is considered final. Approval of your first batch ends refund eligibility for that batch.

After the guarantee period, dissatisfaction based on creative preferences does not create a right to a refund. We may continue working with you through any revisions included in your plan.

Subscription Renewals and Cancellation

Subscriptions automatically renew according to the billing frequency presented when you subscribe.

You may cancel your subscription at any time through your client portal or by contacting us. To prevent another charge, you must cancel before your next renewal date.

Cancellation takes effect at the end of your current billing period. You may continue receiving the Services through that period unless your access is suspended or terminated under our Terms of Service.

Cancellation stops future renewals but does not provide a refund for the current billing period.

Onboarding and Customer Delays

You are responsible for completing onboarding and providing the information, materials, account access, approvals, and feedback needed for us to provide the Services.

Delays caused by missing or late customer input do not pause subscription billing, extend the satisfaction guarantee, or create a right to a refund.

Marketing Results

We do not guarantee specific marketing results, including engagement, followers, reach, website traffic, leads, sales, or revenue.

Results depend on many factors outside our control. Refunds are not provided based solely on the performance of published content or your failure to achieve a particular business outcome.

Third-Party Platforms

The Services may involve third-party platforms such as social networks, scheduling tools, account integrations, and other external services.

We are not responsible for third-party outages, connection failures, API changes, account restrictions, password changes, suspensions, content removals, policy enforcement, or other actions outside our control.

Technical or account-related issues involving a third-party platform do not create a right to a refund when we have otherwise provided the purchased Services or deliverables.

Errors, Corrections, and Credits

If a deliverable contains an error, please notify us promptly. Depending on the circumstances, we may correct the error, revise the deliverable, or provide a replacement.

Minor errors or scheduling discrepancies do not automatically create a right to a refund. This does not limit your rights under the 14-day satisfaction guarantee or applicable law.

We may issue account credits at our discretion. Credits are not cash refunds, have no cash value, and may be subject to additional terms provided when the credit is issued.

Payment Disputes and Chargebacks

If you believe a charge is incorrect, we ask that you contact us at support@zapli.com so we have an opportunity to investigate and resolve the issue.

If you initiate a chargeback or payment dispute, we may suspend the affected Services and access to related deliverables while the dispute is being reviewed.

Amounts properly owed under this Policy and our Terms of Service remain payable to the extent permitted by law.

Nothing in this section limits any dispute or billing rights available to you under applicable law.

Changes to This Policy

We may update this Policy from time to time. Any revised version will be posted on our website with a new “Last updated” date.

Changes will apply prospectively unless otherwise stated or required by law.

Governing Law

This Policy is governed by the laws of the State of Delaware, without regard to its conflict of law principles, except where applicable law requires otherwise.